WHAT TO EXPECT
Conflict in the workplace is expected and when managed effectively may resolve on it’s own. However, conflict that is ignored or not identified and managed can fester and ultimately impact an organization’s bottom line. Mediating early in a conflict can help organizations avoid both the direct and hidden costs of a workplace in conflict.
Of course, the best remedy is prevention. Please see Conflict Management Services for further information on how to provide your leadership team with the skills to effectively manage conflict and avoid the financial and human cost of conflict.
BENEFITS OF MEDIATION
COST OF WORKPLACE CONFLICT
High employee turnover
Loss of a skilled employee
Cost of recruiting and training new staff
Decreased productivity
Higher error or potential for accidents
Decreased consistency in service delivery
Higher absenteeism
Decrease in morale
Increase in workplace gossip
Human cost of clients served
Erosion of trust in management
BENEFITS OF WORKPLACE MEDIATION
Early intervention can lead to creative problem solving
Retention of employees
Consistency in quality of service delivery
Better morale
Improved workplace culture
Improved job satisfaction
Improved productivity
Good public reputation as an employer
BENEFITS OF MEDIATION
COST OF WORKPLACE CONFLICT
- High employee turnover
- Loss of a skilled employee
- Cost of recruiting and training new staff
- Decreased productivity
- Higher error or potential for accidents
- Decreased consistency in service delivery
- Higher absenteeism
- Decrease in morale
- Increase in workplace gossip
- Human cost of clients served
- Erosion of trust in management
BENEFITS OF WORKPLACE MEDIATION
- Early intervention can lead to creative problem solving
- Retention of employees
- Consistency in quality of service delivery
- Better morale
- Improved workplace culture
- Improved job satisfaction
- Improved productivity
- Good public reputation as an employer