Conflict Management

Conflict within an organization is inevitable. When conflict is managed effectively it will create opportunities for growth, innovation, and cohesion.

Conflict that is ignored or mismanaged creates a workplace that is distracted, divided, and ultimately, at risk of losing time, money, and talent.

Managing conflict is a critical competency for every leader and employee, regardless of the size of the organization.

Our services will assist you to assess your strengths and challenges and provide you with the tools, training, and resources you need to manage conflict effectively. And it doesn’t stop there. We build in follow-through and accountability in everything we do.

Let’s stop putting out fires and instead, build a foundation for effective communication and conflict management that will result in growth and development at all levels of your organization.


Did you know?

  • 85% of employees deal with conflict on some level
  • 34% of conflict occurs among front-line employees

  • Employees spend 2.1 hours a week dealing with conflict

  • 54% of employees believe managers could handle disputes more effectively by addressing underlying tensions when they surface

  • 31% of managers think they handle disagreements well but only 22% of non-managers agree
  • 70% believe managing conflict is a critically important leadership skill

  • 95% of employees who have received conflict resolution and communication training report it has helped them navigate workplace conflict positively and seek mutually beneficial outcomes


Conflict Management Consulting

Consider us your trusted advisor as we work with you to assess your organization’s strengths and challenges and create a plan to move you toward your goals.

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Individual and group coaching is a highly effective way to build the skills required to create a workplace that values open communication.

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Workplace Mediation

Conflict in the workplace has both human and financial costs. Mediation can save you money, time, and talent.

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EQi and EQi 360 Assessments

Emotional intelligence skills are crucial for problem solving, resolving conflict and leading effectively. EQi and EQi 360 Assessments focuses workplace performance and leadership within the context of emotional intelligence.

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360 Performance Evaluations

We provide neutral, 3rd party, evaluations of employee performance based on feedback from multiple people across the organization.

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Interactive and skills-based workshops are a great way to get started on improving conflict management across all levels of your organization.

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What My Customers Say

“Lori has worked with the ‘Namgis First Nation administration and staff several times in the areas of mediation, communication skills, individual and group coaching and conflict management. We’ve found her services very valuable and insightful. Lori has been very helpful in assisting management and staff to navigate difficult conversations in a way that feels safe and supportive.”

Robin Henry – Director of Human Resources Assembly of First Nations

and Former Director of Human Resources ‘Namgis First Nation

“Lori is a skilled communicator, problem-solver and mediator. We have used Lori to assist with workplace conflict in very difficult situations. Each time she has been able to bring the parties to agreement and a positive path going forward.”

Ellen Tarshis – Executive Director Community Living Victoria

“Lori spoke at an eWomenNetwork event where she provided very interesting, informative and practical strategies for developing better relationships with co-workers and managing conflict in both in our professional and personal lives. She has a warm and engaging approach to speaking and comes across as engaging and informative. I highly recommend her as a speaker, and also as a mediator.”

Jane Johnston – Realtor and Former Managing Director of eWomen Network Victoria Chapter


All of our services are designed to lay the groundwork for positive future interactions allowing leaders and co-workers to practice collaboration, problem solving, conflict resolution, and understanding.

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