I recently had the pleasure of interviewing an old friend, Jill McPherson. We talked about the assumptions we all make all day, every day, that have the potential to lead to miscommunication or conflict with those around us. The assumptions we make can get us in a lot of trouble. In this interview I speak to Jill McPherson about how to change our communication habits. As you’re watching, ask yourself, what assumptions have I made and how do I know they are true? How do you really know they’re true? Usually the answer is that we don’t.